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     DJIA #: 99 - September 30-October 2, 2022     
 
Frequently Asked Questions
Got Questions?
Start here for your answer search.

Still got questions?
Email us at support@entryexpress.net
Why is my dog highlighted yellow and not selectable when I try to enter a test or trial?
Should I wait until the last minute to enter a test?
Why is there an (A or (P after most handlers’ names? What if it’s not after my name?
eCatalogs - I don’t want to carry an ipad or smartphone around at the test or trial. Can I print what I need before I leave for the test/trial.
When trying to add my dog's Sire or Dam, I get the message: "Sire/Dam was not found. Would you like to add the dog now? |Yes|No|"
What is “Amateur Set Side“ and how does it work?
When I view entries, why do I see "REMOVE?" beside my dogs name?
Why does my dog get moved down the list of entered/waitlisted dogs?
When are my entries assigned a position on the list of entries or waitlist?
Can I list my pro or another amateur as a second handler on my amateur set aside entry? What will happen if I do?
I just purchased a dog which had been added in Entry Express by the previous owner. The dog is edit locked, how do I get it unlocked?
eCatalogs – Do club secretaries need to print 3 copies of the annotated eCatalog, 1 for the AKC, 1 for Retriever News, and 1 for our club records.
eCatalogs - Our club has different people responsible for obtaining Judges certification signatures at each stake. Do we have to carry the “Official smartphone” from stake to stake obtaining signatures?
eCatalogs - Video link, Intro to using eCatalog markup tools
Can you do a video using Apple Books.
Most events do not have Wi-Fi available, and cell coverage is hit or miss at a lot of venues. Does this make the eCatalogs unusable?
Why do you charge $0.80 per entry to send a bulk email with the catalog attached?
Why doesn't Entry Express have an application available to view and mark up the eCatalogs?







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Why is my dog highlighted yellow and not selectable when I try to enter a test or trial?
If your dog is highlighted in yellow and not selectable for entry, please click the dog's name and enter the required information as specified at the top of the Dog Profile page. If the owner information is incomplete, changes/updates are made on your “My Profile” page. If the owner does not have an Entry Express account, click the Add New Owner button and re-type all over information. [
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Should I wait until the last minute to enter a test?
No. Entry deadlines are after our regular hours, so if you have trouble we won't be there to help. We can't put you into a test after it is closed, so enter at least a day before the close to be safe. [
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Why is there an (A or (P after most handlers’ names? What if it’s not after my name?
The (A and (P indicate whether the handler is an amateur or a professional. This is tied to your Entry Express account, specifically, your My Profile page. If you don’t have this designation, it’s typically because you’ve typed the handler name in during the entry process rather than adding as a default handler on your my dogs page. It’s particularly important for amateurs entering Amateur only event or entry period. Moving forward, we will reject entries not properly identified.  [
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eCatalogs - I don’t want to carry an ipad or smartphone around at the test or trial. Can I print what I need before I leave for the test/trial.
Yes, any or all of the catalog may be printed. Typically, contestants are most interested in the callback pages. So, we will include a pdf copy of the marshal’s sheets with each catalog that we email. These can be printed at home before leaving for the trial and some will find this preferable than printing pages from the eCatalog. [
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When trying to add my dog's Sire or Dam, I get the message: "Sire/Dam was not found. Would you like to add the dog now? |Yes|No|"
This message means that you need to add your dog's sire or dam to the database. Only the sire/dam's registered name, registration number, breed, sex, and color are required to save the sire/dam in our database. Copy and paste this link to watch a short video on the process https://m.youtube.com/watch?v=zgNe0twMkm4 [
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What is “Amateur Set Side“ and how does it work?
This is an AKC rule which requires clubs to set aside either 25% or 35% of the stake limit for Amateurs to enter their dog(s). The set aside period is the 24 hours before general opening. Click this link for more information: https://s3.amazonaws.com/cdn-origin-etr.akc.org/wp-content/uploads/2017/10/13165111/RHT-Reduction-of-Mileage.Amat-Set-Aside.pdf [
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When I view entries, why do I see "REMOVE?" beside my dogs name?
The “REMOVE?” beside your dog(s) entry provides a link to click if you wish to remove and cancel that dog entry. This remove link can only be seen by you for your dog(s). Removals can be accomplished 24/7just by clicking on the “Remove?” link and following the instructions. This is your means of removing a dog from entry prior to the event closing (see pricing for the appropriate fee for this service). Email and phone removals can no longer be accepted. [
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Why does my dog get moved down the list of entered/waitlisted dogs?
Dogs begin appearing on the list of entered/waitlisted dogs as their payments are successfully processed. The dogs are ordered, however, based on the time the order summary is displayed in Step 3 of the entry process. Example: User 1 receives their order summary one second before user 2. User 1 then pours a cup of coffee while user 2 powers through and completes their entry. User 2's dog will immediately post to the entered list. Then User 1 completes their entry a couple of minutes later. User 1's dog will take it's place ahead of user 2's dog. Holding the user's place in this manner allows them to decide, before they pay, whether or not they really want to be number 30 on the waitlist.  [
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When are my entries assigned a position on the list of entries or waitlist?
In Step 3 of the entry process, you will see an Order Summary letting you know if your entry has made it into the test or will be waitlisted. Your position is set at this point. If your entry is not then timely completed, you will lose your position and have to start over. [
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Can I list my pro or another amateur as a second handler on my amateur set aside entry? What will happen if I do?
No. The amateur set aside rule specifies that only one amateur handler may be listed. Copy and paste this link in your browserto learn more. https://s3.amazonaws.com/cdn-origin-etr.akc.org/wp-content/uploads/2017/10/13165111/RHT-Reduction-of-Mileage.Amat-Set-Aside.pdf. If a second handler is listed, it will be removed. In the future your entry will be rejected as invalid. [
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I just purchased a dog which had been added in Entry Express by the previous owner. The dog is edit locked, how do I get it unlocked?
The easiest way is to have the previous owner edit the dog to show you as owner1. This will allow you to make further edits if needed. Alternatively, send proof of ownership to support@entryexpress.net.  [
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eCatalogs – Do club secretaries need to print 3 copies of the annotated eCatalog, 1 for the AKC, 1 for Retriever News, and 1 for our club records.
No, that is not necessary. We have discussed with the AKC and received the ok to submit electronic catalogs annotated with results and signatures. Once the catalog is complete, email a copy to performanceresults@akc.org and cc the Retriever News at EEResults@theretrievernews.com. Save a copy of the eCatalog to the same place you save other club records. [
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eCatalogs - Our club has different people responsible for obtaining Judges certification signatures at each stake. Do we have to carry the “Official smartphone” from stake to stake obtaining signatures?
No, you don’t. Let’s say a club representative obtains signatures from derby judges, and the next stake to finish is the Open, but the club rep needs to stay on site to help with the Qualifying. The “Official eCatalog” can be sent from person to person via text or email, and the next set of signatures can be obtained by someone else. The “Official catalog” is the file, not the device it’s being viewed on, and it can be shared as many times as needed. [
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eCatalogs - Video link, Intro to using eCatalog markup tools
I'm certain there are numerous professionally done youtube videos out there showing the basics of using adobe acrobat reader: editor and Apple Books. Nonetheless we felt that our customers may want to see how someone very new to the technology can use these applications with the Entry Express eCatalog for a Retriever Test or Trial. Here is a link to our first video: https://www.youtube.com/watch?v=cUHPt5lG9I8 [
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Can you do a video using Apple Books.
Yes we can. Basic how to open catalog in Books and how to mark up, highlight, and sign the catalog. https://www.youtube.com/watch?v=MZVhYYfLoSc [
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Most events do not have Wi-Fi available, and cell coverage is hit or miss at a lot of venues. Does this make the eCatalogs unusable?
No, not at all. You will receive your eCatalogs typically a week before the test/trial (If the club finalizes the draw in a timely manner). You download the pdf eCatalog to your smart device and once this is done, you won't need cellular coverage or Wi-Fi to use the eCatalog. [
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Why do you charge $0.80 per entry to send a bulk email with the catalog attached?
The process of creating the catalog file is exactly the same for the eCatalog as it was for the paper catalog. The catalog files must be created, pages with ads and other pertinent information information must be added to the lists of dogs and running orders. As we have eliminated the printing cost altogether, we passed 100% of that savings directly to the clubs. We have always charged for catalogs based on the number of entries in the event (75% of the entries x $2.50 or $2.85 depending on the number of dogs entered). Previously, an event with 200 entries would receive 150 catalogs at a cost of $375 plus actual shipping charges which ranged from $25 to $75. That's $400-$450. We provide eCatalogs to everyone who enters a dog for a total cost of $160 (200 x $0.80). a significant savings to clubs at a time when other costs of hosting an event are rising fast.  [
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Why doesn't Entry Express have an application available to view and mark up the eCatalogs?
We have a application in development as of this writing. The initial version of the application will allow basic highlighting, markup and signature functionality similar to acrobat reader and Apple Books. In addition, the call back pages will be check boxes allowing tap to check the box rather than trying to make your own mark with the pen tool. Future functionality will allow secretaries to click dogs to mark passes, placements and/or scratches, then upload those results to Entry Express. We will also add capability to share callbacks between stake marshals and competitors. Some of the advanced features will require some connectivity. [
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