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     DJIA #: 33 - June 18-20, 2021     
 
Frequently Asked Questions
Got Questions?
Start here for your answer search.

Still got questions?
Email us at support@entryexpress.net
Why is my dog highlighted yellow and not selectable when I try to enter a test or trial?
When trying to add my dog's Sire or Dam, I get the message: "Sire/Dam was not found. Would you like to add the dog now? |Yes|No|"
When are my entries assigned a position on the list of entries or waitlist?
Why does my dog get moved down the list of entered/waitlisted dogs?
When I view entries, why do I see "REMOVE?" beside my dogs name?







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Why is my dog highlighted yellow and not selectable when I try to enter a test or trial?
If your dog is highlighted in yellow and not selectable for entry, please click the dog's name and enter the required information as specified at the top of the Dog Profile page. If the owner information is incomplete, changes/updates are made on your “My Profile” page. If the owner does not have an Entry Express account, click the Add New Owner button and re-type all over information. [
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When trying to add my dog's Sire or Dam, I get the message: "Sire/Dam was not found. Would you like to add the dog now? |Yes|No|"
This message means that you need to add your dog's sire or dam to the database. Only the sire/dam's registered name, registration number, breed, sex, color, and date of birth (just pick any color and date of birth if you aren't sure) are required to save the sire/dam in our database. Additional information is required only if entering a test or trial. Copy and paste this link to watch a short video https://www.youtube.com/watch?v=HS-q77piBN4 [
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When are my entries assigned a position on the list of entries or waitlist?
In Step 3 of the entry process, you will see an Order Summary letting you know if your entry has made it into the test or will be waitlisted. If your entry is not then timely completed, you will lose your position and have to start over. [
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Why does my dog get moved down the list of entered/waitlisted dogs?
Dogs begin appearing on the list of entered/waitlisted dogs as their payments are successfully processed. The dogs are ordered, however, based on the time the order summary is displayed in Step 3 of the entry process. Example: User 1 receives their order summary one second before user 2. User 1 then pours a cup of coffee while user 2 powers through and completes their entry. User 2's dog will immediately post to the entered list. Then User 1 completes their entry a couple of minutes later. User 1's dog will take it's place ahead of user 2's dog. Holding the user's place in this manner allows them to decide, before they pay, whether or not they really want to be number 30 on the waitlist.  [
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When I view entries, why do I see "REMOVE?" beside my dogs name?
The “REMOVE?” beside your dog(s) entry provides a link to click if you wish to remove and cancel that dog entry. This remove link can only be seen by you for your dog(s). Removals can be accomplished 24/7just by clicking on the “Remove?” link and following the instructions. This is your means of removing a dog from entry prior to the event closing (see pricing for the appropriate fee for this service). Email and phone removals can no longer be accepted. [
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